Reference

What You Agree To When You Use karno99

These terms set out the rules that apply to your account, your transactions through DANA, OVO, or GoPay, and your access to every part of the karno99 lobby.

Applies to all accountsCovers DANA, OVO, GoPay transactionsJurisdiction-dependent accessAccount holder responsibilitySubject to change with notice
karno99 What You Agree To When You Use karno99
ACCOUNT SECURITY

How We Protect Your Account and Data

Data Handling

We collect only the information needed to verify your account and process your DANA, OVO, or GoPay transactions.

Cookie Use

Cookies on karno99 keep your session active and remember your preferred wallet at the cashier step. You can manage cookie preferences through your browser settings; disabling them may affect how the lobby loads on your device.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately — we can freeze your account before any wallet transaction is processed.

Data Requests

You can request a copy of the personal data we hold on your account at any time by contacting support via email. We will respond within the timeframe required by applicable local data regulations.

TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page in your account. Our support team handles terms queries around the clock — no need to send an email for urgent account questions.

Email Support

Send a written query to our support address listed in your account dashboard. We aim to respond within one business day for terms and account-policy questions.

Account Help Centre

The Help Centre inside your account covers common terms questions — wallet transaction rules, account suspension steps, and how to request a copy of your data.

Common Questions About These Terms

No. Your account is registered to you personally. Sharing login details with another person breaches these terms and may result in your account being suspended without prior notice.

Contact our live chat team with your transaction reference number. We will review the wallet transfer record on our side. Confirmed authorised transfers are not reversible once processed through your e-wallet.

We notify you through the contact details on your account before any material change takes effect. Continuing to use your account after the notice period means you accept the updated terms.

Send a written request to the support email address in your account dashboard. We will provide a summary of the data we hold within the timeframe set by applicable local data regulations.

Access depends on local law and is available only in eligible regions where use of the platform is permitted. It is your responsibility to confirm that access is lawful in your location before opening an account.

Providing false registration details, sharing your login, attempting to reverse authorised GoPay or OVO transfers, or any activity we determine to be fraudulent may result in immediate account suspension.